FAQs

Once your registration request has been accepted, we take care of uploading the product based on the information you provide us (descriptions, calendar, photos, etc.).

Civitatis is fundamentally B2C, and both strong reputation and customer loyalty allowed us to reach 4 million customers in 2019. However, we also have 20,000 B2B collaborators inlcuding travel agencies, bloggers, and hotels who recommend us and help market our activities.

If your request has been approved by our Product team, you simply have to validate your online registration and accept the general collaboration conditions to start selling your products in Civitatis.

Once your request is approved, you'll need a copy of your company registration, as well as the proof of the bank account holder and possession of the corresponding liability insurance.

We prefer to work with rates in local currency, which guarantees we can offer the most competitive prices. Plus, you won't have to pay any international transfer fees, as the money is transferred from an account in your own country. It's that easy.

From the first day of each month, you can request payment for services rendered during the previous month. Payments are requested online through the control panel.

Payments requested from Monday to Sunday are made on the following Tuesday (except public holidays in Madrid). The actual time it takes to receive the money depends on the bank and can be up to 7 working days from the date of payment for international transfers in currencies other than euros and dollars.

Civitatis works with the same retail prices as local providers, although you can offer cheaper prices as a promotion. Our goal is to create a solid and transparent relationship with our partners that benefits travellers with the assurance that they will pay the same or less than what it would cost them at their destination.

From the control panel, you can manage your day-to-day activities with Civitatisupcoming jobs, bookings, invoicing, reviews, contacts with customers or the booking department, closing and opening dates, entering quotas to limit places by day/time, and much more.

We never publish the same service in a destination with two different providers, as we are committed to making it easy for customers to select services without having to compare them.

If you’re a local supplier of any activity, day trip, guided tour or transfer and wish to upload your products on Civitatis' webpage, you must fill out an application form (found on the right side) and we will evaluate your application as soon as possible.

You will receive an email for each confirmed reservation, and you can also review them at any time through the provider panel. We are also connected to most of the booking software on the market (Fareharbor, Rezdy, Bokun, etc.) if you prefer to manage your reservations and availability that way. 

We select our partners and providers based on strict internal guidelines that check the popularity, quality and price of each activity and day trip.

We never publish the same product or activity in a destination with two different providers because we have an obligation to our users to select ourselves, and guarantee the best service for each activity.

Civitatis is an intermediary between the final clients and the operators of tourist services in destinations around the world. There are no costs associated with uploading or maintaining products, the only thing we invoice is the commission negotiated with each of our partners.

The client pays 100% of the price when reserving with Civitatis. We pay the reservations which took place each month at the beginning of the following month, with the commission removed.

There is no standard duration, it depends on the destination and product type. At any time you can consult the status of your request by logging in with your username and password.

The client pays 100% of the price when reserving on the website. Reservations are paid the month after the activity takes place, with commission removed.

Once your registration request has been completed, we'll deal with uploading the product. From the control panel, you can close and open dates, introduce limits on certain days and times, deal with cancellations, opinions, and payments.

Our objective is to develop stable and long-lasting relationships with our partners. Nonetheless, there is no minimum permanence period, nor exclusivity clause. At any time, the collaboration may be ended by either one of the parties.

You can consult the status of your registration logging in with your username and password.

Our own software is the most common system among our partners; but we are also connected with TourCMS, Fareharbour, Bokun, Rezdy, Ingresso, Prioticket, Trekksoft, ExperienceBank, Tixalia, Travelotopos, Galaxy Connect, Clorian and Turitop. More being added every month in order to easily synchronise calendars and reservations with our partners.

You can access your supplier account via the "login" button on the right 

If you’ve forgotten your password or user name, you can reset your email here.